The Holidaymaker ‘You’
Complete Caravan Care & Services ‘We’, "Us"
1) Arrival time 16.30 pm at the commencement of your holiday. With a departure time of 10.00 am.
2) Please return the keys to the key lock box at the end of your holiday. Failing to do this will result in
losing your deposit.
3) No more than the maximum sleeping capacity of the caravan is allowed at any time. This is to comply
with the fire and safety regulations. More people in the caravan than the number of berths can also
make for an uncomfortable time for all. Any infringement of this rule will result in the immediate loss
of your holiday with no monies refunded.
4) We understand that accidents do occur. If any of your party does have an accident please could you replace the item if it’s something small? If it’s a large item and this is not possible, please inform us before the end of your stay so we can arrange a replacement and send you the bill or deduct it from the deposit.
5) Our aim is to hire caravans to a very high standard; we believe that all guests have the right to expect such a service. To help us achieve such a very high standard, all our guests agree to take care of the caravan, which they are renting and will leave the caravan in an undamaged, clean, and tidy conditionat the end of their holiday.
6) There is a surcharge of £75.00 for any damages or breakage; this will be returned once the caravan has been inspected. If the caravan is left in a damaged, untidy and dirty condition at the end of your
stay you will lose your surcharge to cover the additional administration and cleaning cost. To prove that caravans are left in unsatisfactory condition, photographs will be taken before the caravan is cleaned and used as evidence.
7) We love pets and understand that a pet is part of the family. Due to park Rules and owners wishes, pets may not be allowed to stay in some of the caravans. Please confirm before booking, as there is
an extra charge of £10 per pet per stay. No pets on the beds or furniture.
8) Smoking is STRICTLY NOT allowed in any of the caravans. If you do smoke please do so outside and dispose of your waste responsibly. Please be careful with Cigarettes at all times. The caravans are fully
checked each week ANY DAMAGE CAUSED BY SMOKING AND CIGARETTES YOU AGREE TO PAY THE FULL COST TO RECTIFY THE DAMAGE.
9) Booking will only be accepted by Family’s, and over 25’s. No stags and Hen parties.
10) Only those named on the completed booking form are entitled to occupy the accommodation you booked. You and the members of your party must observe the park rules at all times.
11) We cannot accept liability for any injury, loss, or damage suffered by you or any member of your party: Unless there was wilful default by the owner of the caravan. : Death or personal injury was caused by owners’ negligence.
12) Please note the sites on which caravans are sited cannot be held responsible for any defects of the caravan, all complaints/ injuries must be reported at once to us.
13) You must inform us if you or any of your party contract infections / contagious diseases while on your stay, this is for other people's safety and personal hygiene.
14) Site passes can be purchased from the site reception at an additional charge.
15) Once you have read the term and conditions a deposit of 20% is required to secure your dates along with £75 damage deposit with your final payment. The £75.00 damage deposit will be refunded within 48 hours of the last day of your holiday subject to the inspection of the caravan.
16) Once the deposit has been paid us, we will send you a booking confirmation by email.
17) Full payment is required 4 weeks before the starting date of your holiday. Failure to make full payment by the required date will result in the cancellation of the booking and losing your deposit.
18) Once payment has been made in full you will receive check-in details a map of the site showing the location of the caravan at least 24 hours before your stay.
19) We reserve the right to advertise bookings with different terms to these, but these are at our discretion.
20) Payments are accepted by online at booking stage or bank transfer by agreement only.
21) Any personal details provided during the booking process will be stored securely, used solely for the purpose they were provided, and not shared with any other parties.
7 & fewer days before arrival – loss of 100% of holiday cost and deposit